Lean Supply Chain and Logistics Management †Free Samples to Students

Question: Discuss about the Lean Supply Chain and Logistics Management. Answer: Introduction The following paper focuses about the facts of the order management processes and the order handling processes of the All You Need Office Supplies Ltd. They are operating within Australia mainly as well as in other foreign countries and they supply the things that are needed in an office. This has been a really profitable business but lately some problems have been noticed in their business operations. Some of the problems have to be identified in the course of this discussion so as to resolve the issues within the organization. They want to get back their customers at their disposal as their customer base is decreasing very rapidly (Knox and Van Oest 2014). The BPMN diagram has to be used in this paper as it will help to denote the problems and the ways the problems can be solved. The assumptions that can be made from the provided case study are the company has been facing losses because of their infrastructure and the customer and product management systems have been running out of date (Arai et al. 2012). The customers have been shifting their choices because they are getting more benefits from the rival company Office Market. This is an area of concern for them and they have to improve their management systems so that they can get back their customers. Many issues have been identified in this course of the case study as the concerned company in this paper All You Need Office Supplies Ltd. Has been losing their customer base to the rival company Market Office. The one problem that can be identified as the major one is the fact of their order handling process (Solomon 2014). The scope for this process as it will gain only a few number of customers within the given time. As the customers have to contact them through phone calls, they get engaged tone most of the times as the lines remain busy. This is why they get angry and impatient due to trying again and again. This is loss of time and patience as well. The order handling persons take the calls and process orders only up to a certain time limit which most of the people are not able to avail. This frustration causes the customer shifting. This is why this problem has to be solved immediately if they want to revive their market position (Morgan 2012). The limitations in this process are that the customers are not being able to place their orders on an urgent basis and they have to wait for hours to get their orders placed. If the customers are not getting the desired support from the service providers, they are likely to change their shift their choices. The time limitation is very convenient for the business organizations since they might need some things on an urgent basis. This situation has to be changed in order to improve the customer satisfaction levels (Best 2012). BPMN diagrams The BPMN diagrams or the Business Process Management and Notation diagrams are very important for improving the business conditions (Chinosi and Trombetta 2012). There are four types of diagrams in the BPMN diagram process. These are Process Diagram, Collaboration Diagram, Choreography Diagram and Conversation Diagram. A process flow diagram is one of the most important components in the BPMN diagram chart. This diagram is more frequently used in the chemical engineering firms or the process engineering firms (Chobantonov et al. 2013). The purpose of this diagram is to improve the already existing process model of the organization. This diagram helps to show the relationships between the major components of an industrial organization. This diagram uses some specific symbols to depict a particular process. These symbols may tend to vary and they are likely to be drawn by hands or sticky notes or professional diagrams in particular (Chinosi and Trombetta 2012). These diagrams can be developed by using different software. This process diagram helps to design a better process or create a new process branding; it makes standard improvements in the optimal efficiency of the plan. This also depicts the responsibilities of the organizations inside and outside (Chobantonov et al. 2013). The collaboration diagram is designed to depict the roles, functional operations, behaviors of the individual objects as well as the overall operations of the entire organization. The objects of the diagram are shown by rectangles with the naming being labeled inside. This diagram suits best for displaying the relationships among the smaller number of objects (Chinosi and Trombetta 2012) The choreography diagram shows a process but it is different from that of the standard BPMN process. Through this diagram, the participants of the business use to connect their interaction processes. The main focus falls not on the performed work but on the interaction between the different parties (Chinosi and Trombetta 2012) Conversation diagram has been introduced in the BPMN 2.0 as it helps to demonstrate a particular use of describing the collaboration diagram. This version is considered to be the simplified version of the collaboration diagram (Chinosi and Trombetta 2012) In this diagram, the message flow is controlled by the conversations in two or more diagrams. BPMN Diagram Level 1 The All You Need Office Supply Limited has taken some steps to improve their services. They will look to fulfill their orders by some stages. They will look to receive the order in their warehouse through their mobile software and process it there. Then they should check the order mail and check the inventory. They should check if the sufficient stocks are available and then confirm the orders. The transportation company then should confirm the orders and then send the shipped orders via their transport vehicles within a certain time. They should arrange for their shipment and then look to deliver the shipment product to its order delivery address. Lastly, they should be asking for payments from the clients. The business process of All You Need Office Supplies Ltd must take some positive steps in their business domain so that they can improve their sales figures and get back their lost customers in the process. They have to assess and analyze how many customers are moving away from availing their services. Then they should try to remodel their product management and customer management processes (Weske 2012). This will be helpful for them as this will inherit new ideas to improve their business operations. They can use the online methods of order processing so that they can gain better results. The conclusion from the first assignment can be drawn that All You Need Office Supplies Ltd will have to implement new ideas and business processes so that they can improve their services and make themselves available to the customers all the time. The lesser thee customers have to handle the hazards, the more they will be attracted to their services. This should be done if they implement the BPMN 2.0 diagrams properly. Recommendations All You Need Office Supplies Ltd have to introduce new business processes into their operational areas. They should have to incorporate an online medium for the transactions (Armstrong et al. 2012). As the customers are feeling very inconvenient about the outcomes of their current business process and the timings, All You Need Office Supplies have to expand their hours of activeness. The telephonic mode for the booking of the office goods is not appropriate because the telephone lines remain busy most of the times and this is very annoying for busy customers This problem should have a remedy. The company must open a new website portal or mobile software through which they can book their items (Armstrong et al. 2012). This process will enhance the business process of the company. More customers will pour in if they make their business process upgraded (Armstrong et al. 2012). The shipping time of the products should be reduced as well. This would meet the needs of the customers. The average shipping time should not be more than 3 days. The reduced costs of the items will fetch more customers at their disposal. This factor will work positively as this will surely increase the revenue for the company. The orders should be approved within a specified time and it should be delivered faster by the best logistics organization in the industry (Myerson 2012). The automated process in the business operations will decrease the hazareds for both the officers and the customers. References Arai, Y., Akiba, M., Tachimura, Y. and Kanno, Y., Semiconductor Energy Laboratory Co., Ltd., 2012.Product management system. U.S. Patent 8,237,569. Armstrong, G., Kotler, P., Harker, M. and Brennan, R., 2015.Marketing: an introduction. Pearson Education. Best, R., 2012.Market-based management. Pearson Higher Ed. Chinosi, M. and Trombetta, A., 2012. BPMN: An introduction to the standard.Computer Standards Interfaces,34(1), pp.124-134. Chobantonov, P., Cotner, A.B., Gilbert, P.G., Heredia, D.A., Howitt, M.A., Moeller, M.H., Moffat, A.J., Nonemacher, M.N. and Sanderson, G.C., International Business Machines Corporation, 2013.Business process diagram visualization using heat maps. U.S. Patent 8,527,311. Knox, G. and Van Oest, R., 2014, September. Customer complaints and recovery effectiveness: A customer base approach. American Marketing Association. Morgan, N.A., 2012. Marketing and business performance.Journal of the Academy of Marketing Science,40(1), pp.102-119. Myerson, P., 2012.Lean supply chain and logistics management. New York: McGraw-Hill. Solomon, M.R., 2014.Consumer behavior: Buying, having, and being(Vol. 10). Upper Saddle River, NJ: Prentice Hall. Weske, M., 2012. Business process management architectures. InBusiness Process Management(pp. 333-371). Springer Berlin Heidelberg.